Contact us
Energia offer a complete customer service package from account managers to office
based advisors. They all take a pride in the service they offer and are willing
to help any customer solve any issue they may have.
You can contact Customer Service by any of the normal communication methods knowing
that which ever way you choose to contact us your enquiry will receive the same
attention.
Contact Us
- Telephone:
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General enquiries: 0845 073 0099 (09.00 - 17.00)
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Emergencies: 08457 643 643 (24 hour)
- Fax:
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(028) 9068 5902
- E-mail:
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customer.service@energia.ie
- Write to:
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Energia, P.O. Box 1275, Belfast, BT9 5WH
Who do you deal with?
Your enquiry will be handled by one of our Customer Service advisors.
If the outcome of your enquiry is not to your satisfaction, you may request the
issue to be dealt with by a Customer Service Team Leader who will always be available
during office hours.
If you feel that your enquiry has not been resolved to your satisfaction, you may
request your enquiry to be referred to the Customer Service Manager.
If you are not happy with the solution proposed by the Customer Service Manager,
you may request your enquiry be escalated to the Director of Operations
If at this stage you have a complaint about our service that you feel has not been
dealt with satisfactorily, you may refer your enquiry to the GCCNI (General Consumer
Council for Northern Ireland). Contact the GCCNI: Elizabeth House,116 Holywood Road,
Belfast, BT4 1NY. Telephone: 0845 601 6022. Email:
info@gccni.org.uk