When you sign our customer contract and direct debit instruction we send your details to the NIE for registration. We will process your contract and providing all the details are correct and your application is successful, your account will be active within 4 weeks.
NIE Networks are scheduled to read your meter every 3 to 4 months. They pass the information to Energia for billing purposes. These are known as 'actual reads'. Where Energia don't receive a meter reading from NIE Networks, we will estimate your bill. However, we actively encourage our customers to submit a meter reading every month as this ensures that your bills are as accurate as possible. You can find out how to submit your meter reading right here. If NIE Networks cannot access your meter for whatever reason please contact Energia on 0345 073 0099.
Energia bills on a calendar monthly basis. You will receive your bill in the post unless you have opted for paperless billing. If you have chosen this option, we will send you an email every month to let you know that your bill is ready to view or download
If you have any questions regarding your account, our customer service team are here to help during business hours on on 0345 073 0099 or email email@example.com
When you are leaving an address, you must contact us and supply a final meter read, the name of the new tenant/landlord and a forwarding address. This will help ensure that you receive your final bill once you have vacated the premises. Please note that you will remain liable for all subsequent charges at the premises until a final meter read is received. Simply submit your final meter reading via any of the methods provided here
We have a full section here on the website dedicated to energy efficiency. You will find loads of easy ways to improve the energy efficiency in your business. See our Energy Efficiency section here. If you would like more details on how to reduce your energy usage you can contact our energy efficiency team and they will be happy to help on 0345 073 0099 or email firstname.lastname@example.org .
The climate change levy (CCL) is a tax on energy delivered to non-domestic users in the United Kingdom. Its aim is to provide an incentive to increase energy efficiency and to reduce carbon emissions. It is currently charged at a rate of £0.00554 per kWh and applies to all business customers who use in excess of 33 kWh per day and are not being supplied with renewably sourced energy.
The commercial rate of VAT is 20%. However, if your business uses less than 33 kWh per day in any billing period, HMRC define your usage as “non-business” and you therefore automatically qualify for a reduced rate of VAT of 5%.
If you are a charity and registered as such with HMRC you may qualify for a reduced VAT rate of 5%. You must contact us to provide certification before we can apply the reduced rate of VAT.
If you registered with HMRC as a charity and qualify for a reduced VAT rate please use the following template to self certify and return to Energia
Your standing charge is a daily charge to cover the costs of the maintenance and reading of your meter. The cost of the standing charge depends upon your meter configuration & tariff type.
To see a list of our additional charges please click here.
To learn all you need to know about the Meter Replacement Programe visit the Northern Ireland Electricity website here.