As the COVID-19 situation develops, we would encourage you to continue to top up your meter as normal and ensure you have enough credit to cover any period when you may be isolated at home.
Electricity Prepayment Meter
If you need to top up your meter and cant visit your normal outlet, please fill out our web form
and we’ll call you to take payment over the phone and issue a top up code.
Electricity meters will continue to have €10.00 emergency credit.
Gas Prepayment Meter
If you have a gas prepayment meter, unfortunately there is no way for us to remotely apply credit to your meter. Gas meters will continue to have €10.00 emergency credit.
Please remember that any emergency credit used will be deducted from future top ups. For more information on using your gas emergency credit, please visit Gas Networks website using the below link: