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FAQs



Billing & Payment FAQs |  Cash Back FAQs |  Contact FAQs |  Faults and Emergencies FAQs |  Gas Safety FAQs |  Meter FAQs |  Moving House FAQs |  Online Account FAQs |  Prepay Meter FAQs |  Special Services FAQs |  Switching FAQs |  Tariffs & Charges FAQs | 

Can I pay my bill online?

Our online payment tool Fastpay, allows you to make advance payments to your account, which are then credited off your next bill.  This is a handy way to build up credit, so you're not hit with the full bill all at once.

Note: Fastpay allows for advance payment only, it can't be used to pay a bill that has already been issued.

How is my bill calculated?

ESB Networks and Bord Gáis Networks read the electricity and gas meters four times a year. If we do not receive a meter reading, we estimate your bill, based on previous usage. You can improve the accuracy of your bills by submitting a meter reading yourself. Read our instructions on how to read your meter.

Will I receive one bill for both electricity and gas?

Electricity and gas are billed separately in line with the billing cycles of ESB Networks and Bord Gáis Networks.  If you are a Dual Fuel customer, you will receive two separate bills and each payment will be taken separately.

My bill looks complicated – can you help me understand it?

We realise that your bill may look a little different from your previous provider, so we've explained everything here Understanding Your Bill.

Can I get my bill online instead of by post?

You can view your bill online and access lots of other services by registering for Energy Online.

How can I reduce my bills?

There are lots of ways to reduce energy usage in your home. Take a look at our Energy Saving Tips. You can also receive discounts on your bill if you pay by direct debit or sign up for online billing

When do I have to pay my bill?

The Payment Due Date is indicated on the top of the bill. This is generally 14 days after the bill is issued.

Do Energia accept Social Welfare payments?

The Social Welfare can’t pay Energia directly, but you can organise for them to make payment directly to you. You will need to make Social Welfare aware when you change supplier.

I am struggling to pay my bill – what can I do?

The first thing to do is contact us as soon as you start having difficulty paying your bill. The sooner we know there’s a problem, the sooner we can find a solution. We understand that there are times when customers experience genuine financial hardship and we will work with you to find the best arrangement for payment. This may involve the installation of a prepayment meter for debt management.  If requested by you, we will engage with third party agencies or charities to find a solution and we will treat your information in strict confidence.

In accordance with the EAI Energy Engage Code, Energia will never disconnect a customer who engages with us to find a payment solution.


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