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FAQs



Billing & Payment FAQs |  Cash Back FAQs |  Contact FAQs |  Faults and Emergencies FAQs |  Gas Safety FAQs |  Meter FAQs |  Moving House FAQs |  Online Account FAQs |  Prepay Meter FAQs |  Special Services FAQs |  Switching FAQs |  Tariffs & Charges FAQs | 

How do I switch to Energia?

Switching is simple. You can sign up online or give us a call on 1850 300 700. We’ll ask you for the following information during the registration process:

  • A current bill so you can tell us your MPRN number for electricity and/or GPRN for gas.
  • Your current meter reading.

I receive the Department of Social Protection allowance for electricity or gas. Can I still switch?

Yes of course. You will still receive the allowance. The Department will pay it directly into your bank account and then you use it to pay your bill. Just give the Department a call when you're switching to check all your details are correct. 

I’ve signed up to Energia with a sales agent/on the phone/online. What happens next?

Thanks for making the switch! You will receive a Registration Letter from us in the next few days to confirm that you’ve signed up and you’ll receive your Energia Welcome pack within two weeks. In the meantime we will contact your old supplier to organise the switch over and they will send you your final bill. Within 8-10 weeks of your sign up you’ll receive your first Energia bill.

I signed up but haven’t received anything from Energia – what’s happening?

If you don’t receive a Registration Letter from us within a week of signing up, please get in touch. There may be an error in your contact details.


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