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Online Account FAQ

How do I register for Energy Online?

I've forgotten my password, how can I get a new one?

Just click on “Forgot your Password” on the login page.  You’ll be asked for your Energia account number and your username and once you answer a security question we will email you your password.

I've entered the wrong details and I'm now locked out, what do I do?

To unlock your account you will need to use the Forgot your Password function and when your password is sent to your registered email address your account will be unlocked.

Can I update my personal details online?

Yes, if you are an Energy Online customer you can change details such as mailing address, email address, telephone numbers and whether you would like to continue getting marketing information from Energia.

NB: To tell us about a change of Direct Debit details you will have to call us on 1850 405 405.

I've forgotten my username, how can I find out what it is?

Just click on “Forgot your Username” on the login page. You’ll be asked for your Energia account number and your email address and we will email your username to you.

How do I change my email address?

Log in to Energy Online and click on My Account and then My Details. Here you will find the change email option where you can update your email address.

How do I view my energy consumption?

In the My Account section, select My Consumption. You’ll see your energy use in terms of units, cost and carbon emissions. You can also compare your usage with the previous years and with an average house similar to your own.

How do I view my bills?

To view your bills on Energy Online, go to My Account, then select the My Bills / Letters option. These bills can be viewed online as well as being saved and printed.

How many past bills can I view online?

You can view your last 8 bills online.

Can I pay my bill online?

Our online payment tool Fastpay, allows you to make advance payments to your account, which are then credited off your next bill.  This is a handy way to build up credit, so you're not hit with the full bill all at once.

Note: Fastpay allows for advance payment only, it can't be used to pay a bill that has already been issued.

I received my bill but it does not match what I submitted through Energy Online, why is it different?

The reading that you submit through Energy Online can only provide an indication of your bill total. If a meter reader from ESB or Bord Gáis has collected a reading from your address, this will take precedence over the reading submitted online and this can cause slight variances in the bill amount.

I’ve registered my online account at Energy Online, but when I log in to the Home page, it says “No Service” beside my electricity or gas account – what does this mean?

The full process of switching your gas or electricity account can take up to 2-3 weeks.  We have to wait for ESB Networks or Bord Gais Networks to confirm you as our customer before your account with us is fully live. 

If you are a Dual Fuel customer, it’s likely that your gas service may go live before your electricity service.  So you might register for Energy Online using your gas account number, but your electricity account might not be fully switched over yet.  This is nothing to worry about – you’ll see it there in a few days, if not, please contact customer service on 1850 405 405.

Why can I not submit a meter reading online?

You may enter test meter readings at any time through our online Bill Calculator to keep track of your energy costs. However we can only accept your reading for billing purposes at specific times which are outlined on the Submit Meter Reading page.

What information is collected about me when I visit the site?

You'll find details of this in our Privacy Policy.

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