You can avail of a further discount off your bill if you choose to pay by direct debit. Direct debit payments come out of your account 14 days after your bill is issued. If you'd like to make a change to your existing direct debit details, just give us a call on 1850 405 405 Monday to Friday 9am-5pm.
Fastpay is our online payment option. It allows you to make advance payments to your account, which are then credited off your next bill. Payments can be made with a debit or credit card. Using Fastpay is a handy way to build up credit on your account so you don't have to pay a full bill in one go.
With our new FixPay service you can spread your energy costs out equally over the next 12 months, helping you to budget for your electricity and gas costs over the year. To find out more, please contact our Customer Care Team on 1850 405 405.
If you're having difficulty paying your bill, please get in touch with us as soon as possible on 1850 405 405. We understand that there are times when customers experience genuine financial hardship and we will work with you to find the best arrangement for payment. This may involve the installation of a prepayment meter for debt management.
In accordance with the EAI Energy Engage Code, Energia will never disconnect a customer who engages with us to find a payment solution.
Prepay electricity and gas meters are only available to you if you are having difficulty paying your bill and if you fulfill our eligibility criteria.
For more information see our Code of Practice for Pay As You Go Metering or visit our prepay meter FAQs.