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Customer Service

Understanding Bills

Understanding Electricity Bills

This useful guide explains all the detail on your bill which will be sent you to monthly. Our Customer Service Team are always available to help if you need any further information, just call them on 1850 36 37 44.

My Bill

    • This may not be where the power is used
  • Emergency Faults: 08457 643643
  • Account Enquiries: 0845 0730099
  • Bill Number
  • Account Number
  • Account Period (The dates to which the bill applies)
  • Meter Point Reference Number (Unique identifier number for your business)
  • Meter reference and distribution codes
  • Maximum import capacity (MIC) is charged as a PSO levy (per kVA)
  • Date account was produced
  • The account balance after the previous bill, the payments received since the last bill - up after adjustments and corrections
  • The current bill amount
  • Total amount outstanding and payment due date. Direct debit will be taken on this date if applicable
  • The address shown here is where the electricity is used.
  • The tariff is the rate that is assigned to your meter.
  • Details of charges broken down into time bands, chargeable rates, network charges, levies, discounts, rebates and taxes plus the message area.
  • Meter reading information - Depending on the meter type there could be more than one meter reading.
  • Units used are the difference between the present meter reading and the previous meter reading multiplied by the ‘Multiplier factor’. If we have not been able to read your meter we will have estimated your reading on your previous usage.