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For general concerns around COVID-19 see our FAQ and Info page.


Your safety is important to us and as your energy supplier we take it very seriously. You should contact the relevant networks supplier if you have any issue with your electricity or gas supply.

Contact Numbers

If you smell gas

please contact Gas Networks Ireland on  1850 20 50 50 immediately

If you are experiencing a fault with your electricity supply

please contact ESB Networks on 1850 372 999.

If you are based in Northern Ireland and you smell gas

please contact Phoenix Operations Ltd gas emergency service on 0800 002 001 immediately

If you are based in Northern Ireland and are experiencing a fault with your electricity supply

please contact NI on 08457 643 643

All your questions answered?
Just head over to our FAQs section

Carbon Monoxide

Carbon Monoxide is highly dangerous. It is a colourless, odourless, and tasteless gas that can cause illness and even death. Carbon Monoxide can be produced by the burning of fossil fuels, including by natural gas appliances, where there is poor ventilation and/or where the appliance is poorly installed, badly maintained or damaged. For possible tell-tale signs of faulty equipment and for more information on carbon monoxide safety, please see;

More Information on Gas Safety

Gas Networks Ireland has developed comprehensive information on safety which can be found on their website:

Dial Before You Dig

Please pay specific attention to the Dial Before You Dig section on the Gas Networks Ireland website if you are a contractor/landowner planning a dig or for any commerical excavation.