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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. See here for information on the Government Electricity Credit. You can submit a meter reading, make a payment or browse our FAQs
 

Codes of Practice

You’re in good hands

We’ve learned a lot about customer service through our years of providing energy to Irish businesses and that's why we’ve developed our Customer Charter and Codes of Practice to ensure we consistently deliver the highest standard of service and these are available to download from the links below.

Find out more about Vulnerable Customers.