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Our contact centre is experiencing very high demand meaning wait times may be longer than usual. The answers you are looking for may be online browse our FAQs.  See here for information on the Government Electricity Credit. 

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Customer Enquiries

Contact us

We will aim to get back to your query within 5 days. Please note that during busy periods it might take longer than 5 days to reply to your query. 

Unfortunately we are being impacted by a reduced number of staff at the moment and wait times are longer than usual. Submitting a meter reading or making a payment can be easily done online. Or check out our Moving home guide.

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Call us

0818 405 405

Monday - Friday 9am - 5pm

At this time we ask that customers who can complete an online form do so and we will get back to them promptly, as we would like to focus our phone lines on serving our most vulnerable customers and urgent queries.