Read the numbers left to right and ignore any in red.
If we do not receive meter readings from you when requested, then we have to use estimate readings for billing. Therefore, providing actual meter readings to avoid estimate billing, is always best.
Outside of these times we will ask you to read your electric or gas meter and provide us with the reading which we then use to calculate your bill.
If we do not receive a meter reading from you, we will use an estimate based on your previous energy usage.
If your Smart Meter has good connectivity, then there should be no requirement for you to manually send us a meter reading however if you have some connectivity issues with your Smart Meter then a meter reader may call to take a meter reading.
Check the location of the meter:
Your meter may be located inside or outside your property. If you live in an apartment, you may need request access or obtain a meter reading from your landlord.
Accessing your meter:
You will need to open your meter box using a meter key. If you have lost your meter box key, you can request a new one from ESB Networks or Gas Networks Ireland.
The position of the pointer on the dial indicates what the reading should be.
If the pointer is between two figures, use the lower figure, e.g. if it is between 7 and 8, use 7. However, if the pointer is between 9 and 0, use 9.
Place the numbers in the corresponding squares on the No Access card (see example below).
Every gas point in the country has a unique identification number known as a Gas Point Registration Number (GPRN). To ensure your gas bill is accurate, please read your meter and submit an accurate reading using either our online Web-A-Read or call our 24-hour Dial-A-Read service on 1800 42 77 32.
You must always quote your GPRN, which can be found on the no access card or on your bill issued by your natural gas supplier.
There are four ways in which you can submit this to us...