Search our site

Our contact centre is experiencing very high demand meaning wait times may be longer than usual. The answers you are looking for may be online browse our FAQs.  See here for information on the Government Electricity Credit. 

Our Online Services

Energy Online is now available on the go!

Download the new Energy Online app for Android or iOS mobile devices today. Quick and easy access to all things Energia is just a few taps away!
Energy Online Android App
Energy Online iOS App

Benefits of your Energy Online account

Managing your personal Energia account online at Energy Online puts you in control of your energy. It enables you to manage your energy usage and view your bills from the comfort of your own home. It helps you save & stay green and feel good in knowing Energy Online is the greener option with no paper bills and you can save an additional 4% on your bill - if you are still in contract.


Instead of waiting around for your paper bill and having to file them away, online billing allows you to access your account whenever or wherever you like. It’s your handy online space for all your bills in one safe place – accessible on the go from your phone, tablet or desktop.

With Energy Online you can do many other things such as:

✓ Making payments towards your bill

✓ Monitor your energy usage trends

✓ Compare your spending against other similar households

✓ Submit readings & estimate your usage

✓ Smart half hourly meter customers can download their data (from 2021 onwards)

✓ Avail of Energia Extra discounts

✓ Access exclusive monthly rewards and offers for Energia's Smart Home Store

Managing your online account is now made even easier with the new Energy Online app by Energia - available now for Android and iOS devices. Download now from the links above or sign in to the website here.


Energia Level Pay

Bi-monthly payments can sometimes come as a bit of a shock. Energia's Level Pay programme can help take the sting out of your bill. We'll monitor your energy usage and suggest a monthly payment that will spread your costs out over the year.

On Level Pay, you still get billed bi-monthly – but you pay regular monthly instalments that go towards your bills. If you end up paying too much, we'll refund you. If you pay too little, we'll contact you and adjust your monthly payment amount. You can contact us at any time to have your monthly payment amount reviewed.

You choose when you want to pay, we organise the rest.

Energia Fast Pay


Control your payments with Fast Pay


Fastpay can help you avoid the shock of a higher bill. Fastpay is a quick and easy way to make an advance payment online towards your bill. This allows you to build up credit against your next bill and takes the pain out of those Winter energy costs. Don’t forget to have your account number to hand as you’ll need it to make a payment.


FastPay allows you to make payments to your account, which are then credited off your next bill. If you are a dual fuel and electricity customer you will need to add credit to both accounts as they are seperate. Payments can be made with a debit or credit card. This is a handy way to build up credit, so you're not hit with the full bill all at once. Note: If you are a direct debit customer, FastPay allows for advance payment only.  

Please do not use to pay a bill that has already been issued as the direct debit will lift the full bill amount.

Go to Fast Pay

Vulnerable Customers

At Energia we have a range of services available to our customers who may have special requirements due to their age or medical condition. Our Vulnerable Customer Register allows us to identify vulnerable customers with specific needs relating to their home electricity and gas services.


Nominated Representative


Did you know you can nominate a representative to manage your energy account? If you would like to please contact us through our website here or call us on 0818 405 405 (Monday to Friday 9am to 5pm).

Download Contact Form