Level Pay is an easy way to spread your payments throughout the year
We simply check you average bi-monthly amount and calculate a regular monthly amount for you to pay. That way, you know what to expect every month.
If you end up using more or less energy, we'll contact you and adjust your monthly payment. And of course. you can pick a payment date in the month that suits you.
We will look at your previous energy usage and use this to calculate the cost of your bills for the next 12 months. We will suggest a monthly payment amount and set up a monthly direct debit payment arrangement.
If you are a new Energia customer with us and we don’t currently hold any information about your historic energy usage, then we will calculate your monthly payment amounts based on some details about your home including the number of rooms and occupants.
We will send you a letter in advance of any changes being made to your Level Pay amount.
If you are and Energia online customer, you will receive an email advising you to log into your account to view this letter.
As a Level Pay customer you will still receive a bill every other month but as you’re already making monthly payments to cover the cost, you don’t need to take any action other than to review your usage or see your overall billing costs for information purposes.
Unless of course you have a query about your bill, and you need to speak to our team, view our online Help & Support centre for advice.
In the first instance speak to our team who will be happy to review your account and check you’re paying the correct monthly amount to cover the cost of your bills over the year.
You can contact us at any time throughout the year and ask to have your monthly payment amount reviewed.
If you have recently joined Energia, the Networks will provide us with your usage history after your registration completes and we will be in touch if your payment amount needs to be reviewed. We will always contact you to in advance of making any changes to your direct debit.
Please keep an eye on your bills and contact us if you think you would like the direct debit amount reviewed.
If your actual energy usage is lower than our estimates and we see that you are overpaying, then we will simply credit your account.
If your actual energy usage is higher than our estimates, then we will contact you to adjust your monthly payment amount.
Other factors which may impact your Level Pay payment amount include:
- Having accurate up to date meter readings provided within your meter reading window
- Connectivity of your Smart Meter
- Energy price increase
If you're an existing Energia customer, simply contact us with the following information and we will be able to upgrade your account to our Level Pay plan.
- Your address and contact details
- Your Meter Point Reference Number (MPRN) found at the top of you bill
- A recent meter reading
- Your bank details for setting up your monthly direct debit
Fast Pay is the pay your bills at your own pace.
You don’t need to login to your account; you can simply make payments big or small, whenever it suits you, and we’ll take that amount off your next bill. All you need is your account number with your credit / debit card details, and you’re ready for Fast Pay. Some customers use it as a savings tool, topping up whenever the chance arises, so that their bill doesn’t all come at once.
If you’re a gas and electricity customer, you need to top up both accounts separately.
Just remember that top-ups made within 5 days of a billing date won’t be applied until the following bill.