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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Direct Debit Level Pay

How do you work out my monthly direct debit amount?

We estimate how much energy we think you will use over the year to calculate your monthly payment. Our estimate is based on and your previous usage. If we don’t have your previous usage we will estimate an amount based on similar households. 
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