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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Direct Debit Level Pay

Will my monthly payments ever change?

If you have been with us for a while, then our estimation is likely to have been in line with your previous usage. Your usage may change over time though, so we will still review your payment amount periodically.
If you have recently joined Energia, the Networks will provide us with your usage history after your registration completes and we will be in touch if your payment amount needs to be reviewed. We will always contact you to in advance of making any changes to your direct debit.

Please keep an eye on your bills and contact us if you think you would like the direct debit amount reviewed.
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