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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Smart Metering

When will I get a smart meter?

At this stage your new meter is recording your electricity usage but the meter is not set up to communicate remotely, so no data is being sent from the meter. Your meter will continue to be read by our meter readers until we begin remote reading in 2021.

During 2020, ESB Networks will start to build their new communication network. With this upgrade, your meter will start to connect to ESB Networks secure 2G network provided by Three Ireland Limited.  A minimal amount of data will flow from your meter to prove the communication network ahead of the planned go-live in 2021.

For more information, please refer to ESB Networks.
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