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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Billing & Payment FAQs

What is a standing charge?

This is the charge associated with keeping your home connected to the network and includes things like meter reading, maintenance and operating costs for supplying energy.

It will be applied to your bill as a daily rate. The total amount on each bill will depend on how many days are in the billing period. A billing period is normally around 60 days, however this can vary slightly.

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