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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Billing & Payment FAQs

March 2021: How does the price change affect my bill?

You will see the increase in your unit rates on your first full bill after April 5th.

Standing charge increases apply from April 5th onward on a pro-rata basis on your bill.
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