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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Explaining your bill

What is changing?

Previously, we calculated your bill using 1 unit rate. Moving forward, if there is a price change you will see two unit rates & you will be billed for the units used before the price change at the old rate and for the units used after the price change at the new unit rate, all within one bill.
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