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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Explaining your bill

How will this impact me?

If there is a price increase/decrease, you will see additional unit rate lines as your bill will reflect a change in the unit rate cost. You will always be charged the price that is applicable at any given date.
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