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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Explaining your bill

What if I am a multi-rate customer?

If you are multi-rate (e.g. Day/Night/Peak), your regular bills will appear the same. If there is a price increase/decrease, you will see an additional unit rate line for each rate on your bill to reflect the change to unit rate cost.
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