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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Explaining your bill

Will it cost me more?

As you would not historically have seen the new price until the first full bill after the price change, this bill is now higher because of the price increase. If our prices were to decrease, you would see this immediately too, without waiting on the next full bill.
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