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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Government Electricity Credit FAQs

How will I know when I have received my credit?

We are currently applying the credit of €176.22 (ex VAT) to customers’ bills and all customers will receive the credit on their bill no later than 30 June 2022.

Once the credit is applied, it will show as a credit line item on page 2 of your bill, under “This period’s transactions.” 

You will also see a bill line message confirming the credit has been added to your bill.
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