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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. See here for information on the Government Electricity Credit. You can submit a meter reading, make a payment or browse our FAQs

Government Electricity Credit

I am signed up to Level Pay, how will this impact my monthly payments?

Your monthly payments will continue as normal. We automatically review Level Pay customers to ensure the monthly payment is correct. The review takes into account the balance on your account, unit rates, your usage and any credit or debit balance. We always contact with you directly by email/letter to advise if we are adjusting your monthly payment amount. See here for more about Level Pay.
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