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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Government Electricity Credit FAQs

What if I switch electricity supplier, will I still get the credit?

Yes. If you switch electricity supplier between 29 March 2022 and 30 June 2022, it is the supplier you were with on 29 March 2022 that will be responsible for providing you with the credit. A supplier may apply the credit to your closing bill if applicable or credit you back via the same payment method you pay your bills.
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