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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Government Electricity Credit FAQs

Who should I contact if I don’t receive the credit?

If you haven’t received your credit by 30 June 2022, please contact our Customer Care Contact Us form on our website here or call us on 0818 405 405 (Monday to Friday 9am to 5pm).
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