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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Meter FAQs

How do I submit a meter reading?

You can submit your meter reading online through your Energy Online Account, or call us on 0818 405 405. Be sure to have your account number and MPRN or GPRN handy.

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