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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Cash Back FAQs

Can I get cash-back if I switch on the phone with a telesales agent or on my doorstep with a field sales agent?

Cash-back is available when you switch online or when you switch over the phone with a telesales agent.

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