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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Online Account FAQs

Can I update my personal details online?

Yes, if you are an Energy Online customer you can change details such as mailing address, email address, telephone numbers and whether you would like to continue getting marketing information from Energia.

NB: To tell us about a change of Direct Debit details you will have to call us on 0818 405 405.

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