Search our site


Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. See here for information on the Government Electricity Credit. You can submit a meter reading, make a payment or browse our FAQs
 

Online Account FAQs

I received my bill but it does not match what I submitted through Energy Online, why is it different?

The reading that you submit through Energy Online can only provide an indication of your bill total. If a meter reader from ESB or Bord Gáis has collected a reading from your address, this will take precedence over the reading submitted online and this can cause slight variances in the bill amount.

Was this article helpful?
Thank you for your feedback