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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Online Account FAQs

I’ve registered my online account at Energy Online, but when I log in to the Home page, it says “No Service” beside my electricity or gas account – what does this mean?

The full process of switching your gas or electricity account can take up to 2-3 weeks.  We have to wait for ESB Networks or Bord Gais Networks to confirm you as our customer before your account with us is fully live. 

If you are a Dual Fuel customer, it’s likely that your gas service may go live before your electricity service.  So you might register for Energy Online using your gas account number, but your electricity account might not be fully switched over yet.  This is nothing to worry about – you’ll see it there in a few days, if not, please contact customer service on 0818 405 405.

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