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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Prepay Meter FAQs

Important Information on Standing Charges

Please ensure you have enough credit on your meter at all times. It is useful to note that if the meter is left with no credit the standing charge will still be applied. This means the next time you key in a top up; deductions for any standing charge balance will be taken.

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