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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Billing & Payment FAQs

My bill looks complicated – can you help me understand it?

We realise that your bill may look a little different from your previous provider, so we've explained everything here Understanding Your Bill.

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