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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Prepay Meter FAQs

What about the money I owe?

By switching to a Pay As You Go Meter you are also ensuring you can gradually pay off any outstanding payments on your account. With each top up, 25% will go towards your outstanding balance until the balance is clear with the remainder loaded on to your meter. We will notify you when the balance has been paid in full.

We will send you a minimum of one and a maximum of four statements of account each year.  

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