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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Prepay Meter FAQs

What are the advantages of a prepayment meter?

  • It allows you to pay for your energy as you use it
  • You will not receive a bill
  • Emergency credit may be available if you run out
  • It allows you to manage arrears while still receiving service
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