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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Prepay Meter FAQs

What are the eligibility criteria for prepayment meters?

Before installing a prepayment meter in your home, we will work with you to ensure this is the best solution based on your circumstances.  The following criteria will apply:

  • You must show that you are experiencing difficulty paying account arrears due to financial hardship and consent to the installation
  • You cannot be critically dependent on electrically powered equipment
  • A 24 hour tariff must be in operation at the address
  • You must have easy access to the meter in your home for inputting credit
  • An authorised outlet should be easily accessible to purchase credit for the meter

If you do not meet the above criteria, for example you are critically dependent on electrically powered equipment; we will make every effort to find an alternative payment solution for you. 

Elderly customers are normally protected from having their supply cut off during the winter months.  However if the credit is not maintained on a prepayment meter, the supply will turn off until a sufficient top up is applied.


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