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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Tariffs & Charges FAQs

What is the PSO Levy?

This is the Public Service Obligation levy. This is charged to all electricity customers and relates to the purchase by ESB of electricity generated from renewable, sustainable or alternative forms. The levy is determined by the Commission for Energy Regulation. The PSO Levy is set annually in October. This applies to all domestic electricity customers irrespective of supplier.

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