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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Prepay Meter FAQs

What Tariffs are available with the Pay As You Go Meter?

The Standard Prepay Tariff is the same as our Standard Tariff. You are not charged anything additional for having a Pay As You Go Meter.

The Repayment Tariff is for customers who have agreed to repay a debt through their prepayment meter. This tariff will take a percentage of the credit purchased toward the debt and put the balance towards the daily standing charge and unit rate per kWh of gas or electricity used. A proportion of the credit purchased will ALWAYS be left for your gas and/or electricity usage.

See our tariffs section for a breakdown of charges. We will notify customers in advance of any changes to our standard rates.

Important: it is advisable to top up your card during the summer months to ensure the daily standing charge does not build up.

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