Search our site


Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Cash Back FAQs

When will I receive my cash-back?

The cash-back amount will be applied as a credit to either your first or second Energia bill.  If you are a Dual Fuel customer, the credit will be applied to your electricity bill.

Was this article helpful?
Thank you for your feedback