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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Online Account FAQs

Why can I not submit a meter reading online?

You may enter test meter readings at any time through our online Bill Calculator to keep track of your energy costs. However we can only accept your reading for billing purposes at specific times which are outlined on the Submit Meter Reading page.

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