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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Switching FAQs

What payment options does Energia Provide?

1. Direct Debit - When the full bill amount is taken automatically each time a payment is due.
2. Fast Pay - Allows you to make payments to your account, which are then credited off your next bill.
3. Level Pay - Avoid ‘bill shock’ with a set payment each month, & pick the date most suitable for you.
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