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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Payment & Accounts Resolution Team

I am struggling to pay my bill – what should I do?

Call our Payment & Accounts Resolution Team on 0818 642 642 with a meter reading. We will check that your bill is accurate and discuss payment options available to you.  We always lend a friendly ear and do what we can to make sure we come to a suitable payment resolution to help all our customers.  We treat all our customer’s as an individual, and treat every customer differently depending on circumstances.
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