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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Payment & Accounts Resolution Team

When should I call the Payment & Account Resolutions Team?

- When your struggling to pay your bills
- Need a payment arrangement
- Change in circumstances i.e. martial breakdown, loss of job etc.
- Change to income
- Illness
- Bereavement
- Need longer payment terms
- Received a large catch up bill
- Received a bill that is not affordable
- Need Energy Advice
- Have a large balance that needs spread over a monthly direct debit
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