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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Payment & Accounts Resolution Team

Can the Payment & Accounts Resolutions Team disconnect my supply if I don’t pay my electricity or gas bills?

Unfortunately, if a customer does not pay their bills and adhere to our payment terms & conditions, yes either their electricity or gas supply can be disconnected due to non-payment.  This is always the last resort for the Payment & Accounts Resolutions Team, and they will have made every effort to contact you to avoid this action.  Therefore, the sooner you contact or engage with the team, the sooner we can support you to help you with your account.
 
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