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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Payment & Accounts Resolution Team

What is a Pre-payment Meter, how can this help me with my account if I am behind in my bills and payments?

A pre-payment meter (PPM) is a great way to budget your account, if you are struggling to keep on top of all your household bills.  The Payment & Account Resolutions Team can install a PPM into your home, to help you manage your electricity & gas account, and it means its one less bill that you don’t have to worry about.  The balance on your account will be transferred onto your PPM and recovered at 25%.  Meaning each time, you have to top up your PPM, 25% will go towards your outstanding balance and 75% towards your electricity or gas usage.
E.G.  €10 top up on PPM, €2.50 to pay off balance, €7.50 for usage.  Please note if you live in rented accommodation we will require permission from your landlord to install a PPM and the team will carry out a few checks to ensure your current meter is compatible for a PPM.
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