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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Payment & Accounts Resolution Team

Are the Payment & Account Resolutions Team here to help?

Yes, the main goal for the team is to help our customers as early as possible to avoid customers from falling behind in bills.  We are here to help, offer advice & support our customers, and treat every customer as an individual.  We pride ourselves in treating every customer differently, listening to customer as an individual and offering a suitable resolution.
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