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Dear customers, our contact centre is currently experiencing very high demand and so wait times will be longer than usual. The answers you are looking for may be online. You can submit a meter reading, make a payment or browse our FAQs 
Our prices are changing from the 7th of October. For more details see here. Please note, you do not need to submit a meter read ahead of this date.

Moving House FAQs

What should I do when I move in?

It is important that you call us with a meter reading as soon as you move in. When you call we can discuss our current offers for electricity and gas and complete your registration. If you don’t call, we may think the property is vacant and arrange to disconnect the supply.
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