Energia offer a complete customer service package from account managers to office based advisors.
You can contact Customer Service by any of the normal communication methods knowing that which ever way you choose to contact us your enquiry will receive the same attention.
General Enquiries: 1850 36 37 44 (09:00 - 17:00)
ESB Networks Emergencies: 1850 372 999 (24 hours)
Gas Networks Ireland Emergencies: 1850 20 50 50 (24 hours)
For Home Sales Enquiries: 1850 300 700
For Home Account Enquiries please click here.
Fax: 01 869 2050
Post: Energia, Mill House, Ashtowngate, Navan Road, Dublin 15.
Viridian Energy Limited, t/a Energia, Mill House, Ashtowngate, Navan Road, Dublin 15. Registered in Dublin: No. 306035
Who do you deal with?
Your enquiry will be handled by one of our Customer Service advisors.
If the outcome of your enquiry is not to your satisfaction, you may request the issue to be dealt with by a Customer Service Team Leader who will always be available during office hours.
If you feel that your enquiry has not been resolved to your satisfaction, you may request your enquiry to be referred to the Customer Service Manager.
If you are not happy with the solution proposed by the Customer Service Manager, you may request your enquiry be escalated to the Director of Operations
If at this stage you have a complaint about our service that you feel has not been dealt with satisfactorily, you may refer your enquiry to the Commission for Electricity Regulation (CER), The Exchange, Belgard Square North, Tallaght, Dublin 24 Phone CER on 01 400 0800 Fax. 01 400 0850