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Customer Service

Moving Premises

Follow our easy step-by-step guide to moving premises and make your change of address as easy and seamless as possible.


If you would like us to contact you simply give us your name and number and we will get back to you shortly.

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Please enter your first and last name
Please enter your phone number

Moving out of your premises

You will need to give us a call on 0818 363 744 and supply with the following information:

  • Final meter read
  • The name of the new tenant/landlord
  • A forwarding address

This will help ensure that you receive your final bill once you have vacated the premises.

Submitting a meter reading options here.

Important Message: Please note that you will remain liable for all energy consumed and related charges at the premises until the account has been transferred to the new occupier, or the energy supply to the premises has been turned off.

Moving into your new premises

We can create a new account for you once you take over responsibility for the energy at your new premises

Simply give us a call on 0818 363 744 and please have the following information ready:

  • The MPRN and/or GPRN at the premises. This is the unique identifier number for your business meter. MPRN Meter Point Reference Number, GPRN Gas Point Reference Number. The identifier numbers are also available from ESB Networks for electricity and Gas Networks Ireland for gas if you cannot get access to it from your landlord.
  • A meter reading - full details on how to read your meter right here.

We will then take you through the process of setting up your account.